Event Provider Terms and Conditions

Effective as of 1. July 2026

1. INTRODUCTION

These Event Provider Terms and Conditions (“Provider Terms”) govern the use of the Singles platform by event providers.

The Platform is owned and operated by:

LUVIA GmbH
Schärenmoosstrasse 11
8052 Zürich
Switzerland

Commercial Register Number: CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com

By creating a provider account, listing events, accepting registrations, or otherwise using the Platform as an Event Provider, you agree to be bound by these Provider Terms.

If you do not agree to these Terms, you may not use the Platform as an Event Provider.

2. PLATFORM PURPOSE

Singles is a digital marketplace that enables independent Event Providers to create, manage, promote, and sell access to events.

LUVIA GmbH provides technology services only.

The Platform is not an organizer, promoter, venue operator, travel operator, insurer, employer, representative, partner, or agent of any Event Provider.

Event Providers operate independently and remain solely responsible for their activities, events, and legal obligations.

3. ELIGIBILITY

To register as an Event Provider you must be:

  • A self-employed person legally authorized to conduct business activities; or
  • A registered company, organization, association, foundation, or other legal entity legally authorized to conduct business activities.

You represent and warrant that:

  • You possess all necessary permits and authorizations;
  • You are legally permitted to organize the events offered;
  • Your activities comply with applicable laws;
  • Information provided to the Platform is accurate and complete.

4. PROVIDER ACCOUNT

You are responsible for:

  • Maintaining accurate account information;
  • Protecting login credentials;
  • Ensuring authorized use of your account;
  • Keeping payment and tax information up to date.

You are fully responsible for all activity occurring under your account.

5. INDEPENDENT STATUS

The Event Provider acknowledges and agrees that:

  • The Provider acts independently from LUVIA GmbH;
  • No employment relationship exists;
  • No agency relationship exists;
  • No partnership relationship exists;
  • No joint venture relationship exists.

Nothing in these Terms creates an employment, partnership, franchise, representative, or agency relationship.

6. EVENT RESPONSIBILITY

The Event Provider bears sole responsibility for:

  • Event creation;
  • Event organization;
  • Event management;
  • Event promotion;
  • Event execution;
  • Event compliance;
  • Event safety;
  • Event participants;
  • Event content;
  • Event staff;
  • Event venues;
  • Event insurance;
  • Event permits and licenses.

LUVIA GmbH assumes no responsibility for any event listed on the Platform.

7. EVENT INFORMATION

Event Providers must ensure that all listings are:

  • Accurate;
  • Complete;
  • Up-to-date;
  • Lawful;
  • Non-misleading.

Providers shall immediately update any material changes affecting an event.

LUVIA GmbH may remove or suspend listings at its sole discretion.

8. REGISTRATION AGREEMENT WITH USERS

The Event Provider acknowledges that:

  • Registration for an event creates a direct contractual relationship between the User and the Event Provider;
  • The Event Provider is solely responsible for fulfilling obligations toward participants;
  • The Platform is not a party to the event agreement.

All obligations arising from event participation remain the responsibility of the Event Provider.

9. PRICING

The Event Provider determines:

  • Event registration fees;
  • Participation conditions;
  • Event-specific requirements.

The Event Provider is responsible for ensuring compliance with all pricing and consumer protection laws applicable to its jurisdiction.

10. COMMISSION

LUVIA GmbH may charge commissions on bookings processed through the Platform.

Commission rates are agreed individually between LUVIA GmbH and the Event Provider.

Commission structures may differ between providers.

The applicable commission arrangement forms part of the commercial relationship between the parties.

11. PLATFORM BOOKING FEES

The Platform may charge users a separate booking fee.

The booking fee:

  • Belongs exclusively to LUVIA GmbH;
  • Is separate from event registration fees;
  • Is disclosed before payment completion.

The Event Provider has no entitlement to Platform booking fees.

12. PAYMENT PROCESSING

Payments are processed through Stripe and related payment service providers.

The Event Provider authorizes the Platform and Stripe to process payments in accordance with applicable payment arrangements.

The Event Provider acknowledges that:

  • Payment processing depends on third-party systems;
  • LUVIA GmbH is not a bank;
  • LUVIA GmbH is not a payment institution;
  • LUVIA GmbH does not guarantee successful payment collection;
  • Payment processing may be delayed, suspended, or rejected by payment providers.

13. PAYOUTS AND REPORTING

LUVIA GmbH may provide monthly transaction summaries showing:

  • Event registrations;
  • Registration payments;
  • Commission amounts;
  • Platform fees;
  • Adjustments and corrections.

These summaries are provided for informational and accounting purposes.

The Event Provider remains responsible for maintaining independent accounting records.

14. TAXES

The Event Provider bears sole responsibility for:

  • Income taxes;
  • VAT obligations;
  • Sales taxes;
  • Withholding taxes;
  • Local taxes;
  • Reporting obligations;
  • Tax registrations.

The Event Provider is responsible for determining whether taxes apply to its events.

LUVIA GmbH does not provide tax advice.

15. INVOICING

The Event Provider is solely responsible for issuing invoices and tax documents relating to event participation fees.

LUVIA GmbH is responsible only for invoices relating to Platform fees charged directly by LUVIA GmbH.

The Event Provider shall comply with all applicable invoicing and accounting requirements.

16. REFUNDS

The Event Provider bears sole responsibility for:

  • Refund policies;
  • Refund decisions;
  • Refund administration;
  • Customer disputes relating to refunds.

The Event Provider acknowledges that users may have rights under applicable consumer protection laws that cannot be excluded.

LUVIA GmbH shall not be liable for refund claims.

17. EVENT CHANGES AND CANCELLATIONS

The Event Provider bears sole responsibility for:

  • Event postponements;
  • Event cancellations;
  • Venue changes;
  • Participant communications;
  • Refund obligations;
  • Alternative arrangements.

LUVIA GmbH assumes no responsibility for cancelled, postponed, or modified events.

18. INSURANCE

The Event Provider is solely responsible for obtaining and maintaining any insurance necessary for its activities.

Depending on the nature of the event, such insurance may include:

  • Public liability insurance;
  • Professional liability insurance;
  • Accident insurance;
  • Employer liability insurance;
  • Event cancellation insurance.

LUVIA GmbH does not provide insurance coverage for Event Providers.

19. SAFETY AND LEGAL COMPLIANCE

The Event Provider shall comply with all applicable laws and regulations, including:

  • Health and safety requirements;
  • Venue regulations;
  • Employment laws;
  • Consumer protection laws;
  • Tax laws;
  • Data protection laws;
  • Anti-discrimination laws;
  • Licensing requirements.

The Event Provider is solely responsible for participant safety.

20. COMMUNICATIONS

The Platform may provide communication tools between users and Event Providers.

Event Providers agree not to:

  • Send spam;
  • Harass users;
  • Mislead users;
  • Collect unnecessary personal data;
  • Use Platform communications for unlawful purposes.

LUVIA GmbH may monitor or restrict communications where necessary for security, fraud prevention, abuse prevention, or legal compliance.

21. DATA PROTECTION

Event Providers receiving personal data through the Platform act as independent data controllers regarding such data.

The Event Provider shall:

  • Comply with GDPR where applicable;
  • Comply with the Swiss Federal Act on Data Protection where applicable;
  • Process personal data lawfully;
  • Implement appropriate security measures;
  • Use personal data solely for legitimate event-related purposes.

Personal data may not be sold, rented, or disclosed without lawful basis.

22. INTELLECTUAL PROPERTY

The Event Provider retains ownership of content uploaded to the Platform.

By uploading content, the Event Provider grants LUVIA GmbH a worldwide, non-exclusive, royalty-free license to:

  • Display event information;
  • Promote events;
  • Translate content;
  • Optimize content presentation;
  • Use content for operation and promotion of the Platform.

This license remains effective for as long as the content remains available on the Platform.

23. PLATFORM RIGHTS

LUVIA GmbH may:

  • Remove content;
  • Suspend listings;
  • Restrict account access;
  • Request verification documents;
  • Refuse publication of events;
  • Investigate complaints and abuse.

LUVIA GmbH is not obligated to publish or maintain any event listing.

24. DISCLAIMER OF WARRANTIES

The Platform is provided on an “as is” and “as available” basis.

LUVIA GmbH makes no warranties regarding:

  • Availability;
  • Reliability;
  • Performance;
  • Revenue generation;
  • Number of bookings;
  • User participation.

The Platform does not guarantee sales, attendance, or profitability.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LUVIA GmbH shall not be liable for:

  • Personal injury claims;
  • Participant claims;
  • Event-related claims;
  • Property damage;
  • Regulatory penalties;
  • Tax liabilities;
  • Lost profits;
  • Business interruption;
  • Reputation damage;
  • Indirect or consequential losses.

The total liability of LUVIA GmbH arising from these Terms shall not exceed the total commissions received from the Event Provider during the twelve months preceding the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. INDEMNIFICATION

The Event Provider agrees to indemnify, defend, and hold harmless LUVIA GmbH, its directors, shareholders, officers, employees, affiliates, contractors, and partners against all claims, damages, losses, liabilities, costs, penalties, fines, and legal expenses arising from:

  • Event organization;
  • Event execution;
  • Participant claims;
  • Personal injuries;
  • Property damage;
  • Regulatory violations;
  • Tax obligations;
  • Employment disputes;
  • Data protection violations;
  • Consumer disputes;
  • Breach of these Terms.

This indemnification obligation survives termination of the Provider account.

27. SUSPENSION AND TERMINATION

LUVIA GmbH may suspend or terminate provider accounts at any time where:

  • These Terms are violated;
  • Fraud is suspected;
  • Regulatory concerns arise;
  • User safety is at risk;
  • Legal obligations require action.

Termination does not release the Event Provider from existing obligations.

28. CHANGES TO TERMS

LUVIA GmbH may amend these Terms at any time.

Providers will be notified through:

  • In-app notifications;
  • Email communications;
  • Platform announcements;
  • Other reasonable communication methods.

Continued use of the Platform after the effective date constitutes acceptance of revised Terms.

29. INTERNATIONAL SERVICES

The Platform is operated from Switzerland and made available globally.

Event Providers are responsible for ensuring compliance with laws applicable in their jurisdiction and the jurisdictions where events are offered.

30. LANGUAGE

These Terms are published in English.

Translations may be provided for convenience only.

In the event of any inconsistency between translated versions and the English version, the English version shall prevail and be legally binding.

31. GOVERNING LAW

These Terms shall be governed exclusively by the substantive laws of Switzerland.

Conflict of law rules shall not apply.

32. JURISDICTION

Any dispute arising out of or relating to these Terms or use of the Platform shall be submitted exclusively to the competent courts of Zürich, Switzerland.

33. CONTACT

LUVIA GmbH

Schärenmoosstrasse 11
8052 Zürich
Switzerland

CHE-343.814.774

Email: support@wearesingles.com

Website: wearesingles.com